As we are in Beta phase, we are still in the process of improving and optimising our services. We appreciate your patience. Additionally, if your area of need is not listed, please email or Whatsapp us (details below) or send us a message in the chatbox, and we will try our best to source a Guru in that category. Please also feel free to send any feedback to email@example.com.
We are confident you will be very happy with the Gurus' services, but in the event you are not, we offer a money-back guarantee. Just reach out through the email, Whatsapp number or chatbox below. We welcome any feedback to improve our services and to ensure you are satisfied.
Cancellations & Reschedulings
Please give us at least 2 hours' advance notice if you want to cancel or reschedule your booking. If you would like to cancel or reschedule a booked session, please create an account and manage your bookings under 'My Bookings'. Any rescheduling made within the 2 hour window will incur a £10 penalty.
No-Shows & Late Arrivals
As the Gurus' time is extremely valuable, no-shows will be charged the full amount. Late arrivals will be charged for any extra time (beyond the allocated time slot) with the Guru at a cost per minute basis (£30 per 30 minutes). The Guru also has the right to end the call once the originally allocated time has come to an end.
Risks & Liability
All of the Gurus on the HiiGuru platform are vetted in their area of expertise. However, by agreeing to use the services listed on the platform, you are also agreeing to take on any risks associated with following the Gurus' advice. The Gurus are not responsible for adverse events that may directly or indirectly result from their advice. Conversations are with the Gurus, third-party professionals, not HiiGuru. HiiGuru is not responsible for the content of the conversations. HiiGuru is not designed to handle emergency or medical situations. If you're experiencing an emergency or need medical attention, please immediately call your local emergency number or a qualified medical professional.
Everything discussed in your 1:1 session and any information or files/photos you share with the Guru or recordings made of the session may be reviewed internally for learning and training purposes. All materials otherwise will not be shared externally without consent from all parties involved.
Rights to Deliverables
If you have received HiiGuru design deliverables, we reserve the right to display them on our website and various communication channels (e.g. social media), but will remove any personally identifiable information from the content.
Anyone who violates our values of respect and safety (either Guru or Customer) should be reported; we will immediately launch an investigation and take necessary actions to address.
For any questions, please contact us at firstname.lastname@example.org.